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Shipments and Returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.

 

Cancelled Orders Policy

  • We advise that unwanted orders are cancelled by calling direct on +9477-1076946  or by e mail at info@activetech.lk

Complaints / Comments

Complaints or comments may be made by email at info@activetech.lk or by calling +9477-1076946 during working hours 9am-5pm Mon-Fri.

 

Delivery Information

Deliveries to door step will be made based on the delivery grid which is embedded in our system. All Towns from colombo 01 to colombo 15 towns in colombo are covered in this grid. If your area is not covered, please call us on +9477-1076946  for the delivery costs.


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